CANCELLATION/ORDER CHANGE

After making your purchase, you have 6 hours to cancel or change your order (size, color, quantity, shipping address). After this timeframe, your order will go into production and we will be unable to change it for you.

To cancel or change your order, please go to “Contact Us” and create a ticket, or reach our customer support at cs.fansouvenir@gmail.com

REFUND & EXCHANGE

By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Prior to your purchase no stock of the purchased goods exist. Furthermore, based on the information written above, you acknowledge and agree that your rights to make changes or cancellations are within 6 hours from your purchase confirmation. Once the 24 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.

Returns are handled on a case by case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

  1. The goods received are damaged
  2. The item is the wrong size from the one ordered
  3. The item is the wrong color from the one ordered
  4. The item is the wrong design from the one ordered
  5. The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:

  • You must submit a request for a return within 14 days after you receive your goods.
  • After the 14 days have elapsed you acknowledge that your rights to return are considered forfeit. If goods are returned prior to submitting your request those goods are considered forfeit.
  • The request can be made through our ticketing system, found here: Contact us, or by emailing us at cs.fansouvenir@gmail.com
  • You must submit evidence of damaged goods by sending us a clear picture of the item. The item should be placed on a flat surface, with visible tags and errors in the picture. We will use this information to help with your order processing, as well as to eliminate errors in the printing process in the future.
  • Returns can be exchanged for the original purchased goods or refunded for the original purchase price.
  • Please note that customers are responsible for return shipping rates.
  • We will send you return instructions separately by email.

Please note that Inquiries are typically addressed within 72 hours 

You must submit a request for a ticket issue within 14 business days after you receive your order tracking status or your goods.

After the 14 business days have elapsed you acknowledge that your rights to solve ticket issue are considered forfeit.

It will take approximately 5-10 business days to process your refund.