Learn more about payment and billing for your orders with Fansouvenir, as well as our Refund Policy.
Fansouvenir accepts the following payment methods:
- MasterCard
- VISA
- American Express
- PayPal Express
All prices are displayed in US Dollars. For different currencies, your credit card company will calculate the exchange rate automatically. Exchange fees may apply.
- Fansouvenir Refund Policy
If you are not satisfied with an item in your order, you can request a refund using contact from. Qualifying items can only be returned within 60 days of receipt. Refunds are issued to the original payment method and we cannot refund to a different payment method other than what was originally used for your order.
Your returned items will be processed through our inspection department for approval or rejection within 4-7 working days. Once a refund has been issued on our end, your credit/debit card provider needs around 3 to 5 business days to process the refund, but can occasionally take longer. The refund processing time is determined entirely by your credit/debit card provider.
Q&A
PAYMENT
Q: What kind of payment method may I use at Fansouvenir.com
A: Fansouvenir accepts the following payment methods:
- MasterCard
- VISA
- American Express
- PayPal Express
Q: What if my payment has failed?
A: There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: cs.fansouvenir@gmail.com with subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can)
ORDER
Q: Where is my order confirmation number?
A: An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.
Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team via email: cs.fansouvenir@gmail.com with subject ‘Order Checking’
Q: Why does my order status show ‘Payment Pending’?
A: Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn’t get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: cs.fansouvenir@gmail.com with subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: support@balanieshop.com with subject ‘Order Whereabouts’ as the concern.
Q: Can I make changes to or cancel my order once it’s been placed?
A: Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As Balanie is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
For further enquiries, please contact our Customer Service Team us via email: support@galvine.co with subject ‘Order Support”
DELIVERY
Q: How can I track my order?
A: Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the link below to get the latest status on your shipment.
You can track your order in here: https://fansouvenir.com/order-tracking/
Q: My order is Preparing to ship/ In Transit, what does that mean?
A: Hang tight! Your order has been packed and has left Balanie ‘s warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.
Q: What are your delivery options and how long is shipping?
A: You can read our Shipping Policy in the link below:
Q: Do you process orders during Public Holidays?
A: While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day
Q: Why is there a delay in delivery?
A: Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.